Installation on win10 enterprice and win2k19 fail


I am unable to get deepstack AI server running on both a clean install of windows 10 enterprise and a clean install of windows server 2019

both systems report the same 2 exceptions in event log:
First exception:
Faulting application name: python.exe, version: 3.5.3150.1013, time stamp: 0x587cef4a
Faulting module name: _pywrap_tensorflow_internal.pyd, version:, time stamp: 0x5bdbba74
Exception code: 0xc000001d
Fault offset: 0x0000000002d388da
Faulting process id: 0x244c
Faulting application start time: 0x01d62eb01c2751af
Faulting application path: C:\DeepStack\interpreter\python.exe
Faulting module path: C:\DeepStack\interpreter\packages\tensorflow\python_pywrap_tensorflow_internal.pyd
Report Id: baa5bf52-5752-4621-9343-78eae0e91c0e
Faulting package full name:

Second exception
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Python because of this error.

Program: Python

The error value is listed in the Additional Data section.
User Action

  1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
  2. If the file still cannot be accessed and
    • It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
    • It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
  3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
  4. If the problem persists, restore the file from a backup copy.
  5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0

Does anyone have a clue how to resolve this?